Volunteers at Medical City serve in more than 50 areas of the hospital. They offer many special services to patients and families such as mail and flower delivery.

The role of the volunteers at Medical City is to assist in achieving the hospital's mission and vision statements. The related mission of Medical City's Volunteers is to provide comfort services and support to the patients, families, visitors and staff and to interact with the community to positively promote volunteerism in connection with the objectives of Medical City.